Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, disclose, and protect your information when you use our online platform, a comparison tool for mobile providers. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We collect information to provide and improve our service. The types of information we collect include:
Information you provide directly: When you use specific features of our service, such as requesting details or making selections for comparisons, you may provide us with information like your preferences for mobile plans. If you choose to contact us, you may provide additional information in your communication.
Information collected automatically: When you access or use our site, we automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We also collect information about your interactions with our platform, such as the comparison criteria you use and the results you view.
How We Use Your Information
We use the information we collect for various purposes:
To provide and maintain our service: We use your information to operate and deliver the comparison service you access on our site.
To improve our service: We analyse usage data to understand how our platform is used, identify areas for improvement, and develop new features.
To personalise your experience: We may use information to tailor the content and comparison results shown to you based on your indicated preferences or past interactions.
For communication: If you contact us, we use your information to respond to your inquiries. We will not use your email address for marketing unless you explicitly subscribe.
For legal and security purposes: We may use your information to comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our site.
Legal Basis for Processing
Our legal basis for collecting and using your information depends on the specific context:
Processing based on your consent: We may process certain data if you have given your clear consent for a specific purpose.
Processing necessary for providing the service: We process data necessary to perform the service you request, such as running comparisons based on your criteria.
Processing based on our legitimate interests: We process data based on our legitimate interests in operating and improving our service, provided these interests do not override your data protection rights.
Processing necessary for compliance with a legal obligation: We may process your information when required by law.
Sharing Your Information
We do not sell your personal information. We may share your information in limited circumstances:
With service providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, and technical support. These providers are obligated to protect your information.
With affiliated partners: When you click on links or choose to view offers presented on our site, you may be directed to the websites of mobile providers or affiliated partners. These partners may have their own privacy policies governing the information you provide to them. We share limited, non-personally identifiable information (like conversion tracking data) with partners to understand the effectiveness of our referrals, but we do not share your direct personal data with them for their marketing purposes without your consent.
For legal reasons: We may disclose your information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property, and that of our users or the public.
Data Retention
We retain your information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Usage data is typically retained for shorter periods, unless it is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
Your Data Protection Rights
Under the GDPR, you have certain rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Security of Your Information
We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By post:
MobileChoice
Calle de Velázquez 34
28001 Madrid
Spain